This catalogue of free digital learning initiatives has been finalised as of July 2021. The project team continued to receive requests for new initiatives until November 2022. The catalogue is open and freely accessible to all interested parties

Use the filters on the right to search for specific initiatives in the Catalogue. To find out more about this project, the catalogue and the way it was categorized click here. To download a PDF version of the catalogue, click here

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  • Support Personnel

Social Care and Health Care professionals play a fundamental role in the lives of a culturally diverse group of clients and patients. Communication and interaction between employees in this sector and the people they help is greatly influenced by their ability to deal with this cultural diversity. In this context the project has developed the following:

  • The I-CARE Guidelines for HR managers, trainers and decision makers on the benefits and importance of cultural competence for health professionals working in cross-cultural situations
  • The I-CARE Action Sheets for staff working in the social and healthcare sector, covering issues of intercultural communication with clients from different cultures. The action sheets cover the following issues:
    • Language Barriers
    • Cultural Knowledge
    • Physical Examination & Religious-Ideological Restrictions
    • Conflict Management
    • The Role of the Family
    • Treatment/Perceptions of Care
    • Breaking the Stereotypes
    • Ethical Dilemmas
    • Conflicting Values
    • Culture Shock
    • The First Consultation
    • Safe Environment and Mistrust
  • The I-CARE toolbox which is a range of learning modules and training materials online to support the development of Intercultural Competence of professional care the Social and Healthcare sector. The Erasmus+ I-CARE project supports the fundamental role played by Health and Social Care professionals in working with people of different national, ethnic, social and economic origins and offers a training path structured in 10 different modules:
    • Culture Diversity and Raising Awareness
    • Inter- Cultural Communication
    • Eating, Drinking, Celebrating and Fasting
    • Ageing, Dying and Death
    • Body, Gender, Sex and Intimacy
    • Pregnancy, Parenthood, Children and Family Structures
    • Disability, Psychology and Mental Problems
    • Dealing with Pain
    • Creating Your own Learning Materials
    • Validation of Intercultural Training
Title I-CARE: Intercultural Care in the Social and Healthcare Sector
Date launched 01/12/2019
Status (Ongoing, forthcoming) Forthcoming
Type of Resource
  • MOOC
  • App
  • Digital Guide
  • Other digital resources
Purpose Support Personnel
Online or Blended Online
Learning outcomes At the end of the course and the use of the material of the project, learners are expected to:
  • Understand the ethnocentric view of the world
  • Understand stereotypes
  • Have examined the power of stereotypes
  • Have explored definitions of culture
  • Have information on different religions, festivals, food / diet, and dress
  • Have information on rites of passage, birth, childhood, coming of age, marriage, death, from a range of cultures
  • Have developed empathy with those from different cultures
  • Be able to recognise that other cultures are not ‘wrong’ but different
  • Understand the ‘hidden’ dimensions of culture
  • Be familiar with how cultures differ – space, time, verbal behaviour, non-verbal behaviour, and context
  • Be familiar with theories of cultural differences
  • Be familiar with the theory of Emotional Intelligence how self-regulation and the ability to question and control both emotions and behaviour in cross cultural encounters is necessary
  • Be open to and recognise the questions to ask of others and oneself to make a culturally sensitive decision / judgment
  • Be confident with cross-cultural communications
  • Understand how language of host community can be used differently by 2nd language speakers
  • Be able to shape inter-cultural encounters positively for those involved
  • Be aware of discrimination because of national and cultural stereotypes
  • Understand issues of power in service giving
  • Be confident with their level of Emotional Intelligence – personal competence (self-awareness, self-regulation, motivation) and social competence (empathy and social skills)
Target group Healthcare and social care professionals
Evaluation results/ monitoring plan The I-CARE evaluation will combine results of the feedback of participants gathered in the piloting of the intercultural communication training elements with the result of the LEVEL5 competence development assessment.
The methodology of LEVEL5 will be used to assess and validate the competence development and this will also be a good method to measure the impact on the learners.
Learning assessment Yes at the end of each module and LEVEL5 assessment at the end of the course
Recognition or certification of learning Participants will receive a certificate of completion of the course, upon completing an evaluation to examine the level of progress they made during the training course. The certificate will be provided by the partnership free of charge.
Europass Aligned with all basic Europass fields
Financing and sustainability model Erasmus+ Key Action 2
The e-learning platform and the e-course will remain available to the public until 2025.
Leading Organization Apricot Ltd, UK
Contact Person Emails
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Is this initiative country-specific? If yes, please specify the country No